Business Information

1. Placing an Order

Before submitting your order, review the selected products, quantities, options, delivery address, shipping charges, taxes, and total. You are responsible for providing accurate order and delivery information.

2. Confirmation and Acceptance

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance or dispatch. Orders may require verification and remain subject to product availability and payment authorization.

3. Prices, Taxes, and Fees

Prices and currency are displayed on the website or at checkout. Applicable shipping charges and taxes collected at checkout will be presented before payment. Your bank or payment provider may apply separate fees under its own terms.

4. Payment

Use a payment method displayed at checkout. Payment authorization may be handled by a third-party provider. An order may be delayed or not processed if payment is declined or requires additional verification.

5. Availability and Errors

If a product becomes unavailable before dispatch, we will take reasonable steps to notify you and arrange an appropriate solution, which may include a refund for the unavailable item. If a material listing or pricing error occurs, we may contact you to clarify or cancel the affected order and arrange any applicable refund.

6. Changes and Cancellations

If you need to change an address or cancel an order, contact us as soon as possible. Changes may not be possible once fulfillment or dispatch has progressed. After shipment, the return process may apply.

7. Shipping and Delivery

Shipping methods, applicable charges, and estimated delivery dates should be reviewed at checkout and in your order confirmation. Estimates are not guaranteed delivery dates and may be affected by carrier operations, weather, customs procedures, or other circumstances.

See our Shipping Policy for further information.

8. Returns and Refunds

Return eligibility, return shipping costs, and refund procedures are explained in our Return Policy. Contact us for authorization before sending an item back.

9. Product Use

Review product specifications, dimensions, compatibility, and care instructions before use. Products should be used for their intended purposes and according to any instructions supplied with the item.

10. Delivery Problems

If a parcel is delayed, appears lost, arrives damaged, or contains an incorrect item, contact us with your order number and relevant details. We will review the available order and carrier information.

11. Consumer Rights

Nothing in these terms limits mandatory consumer protections or rights that cannot legally be waived.

12. Related Policies

These terms should be read together with our Terms of Service, Privacy Policy, Shipping Policy, and Return Policy.