Orders and Products

How do I place an order?

Choose a product, add it to your cart, and follow the checkout steps. Review your delivery address, payment method, shipping charge, and order total before completing the purchase.

Where can I find product details?

Review the product page for descriptions, dimensions, specifications, included accessories, and care instructions. If anything is unclear, contact us before placing your order.

Can I change or cancel my order?

Contact us as soon as possible. Changes or cancellation may not be possible once fulfillment or dispatch has progressed. After shipment, the return process may apply.

Shipping and Tracking

How long does delivery take?

Delivery estimates depend on the shipping method and destination. Review the estimated delivery information at checkout or in your order confirmation. Actual delivery dates may vary.

How much does shipping cost?

Applicable shipping charges should be displayed at checkout based on the delivery destination and available shipping method. Review the final total before paying.

How do I track my order?

Tracking information should generally be sent by email after dispatch. Carrier updates may take time to appear.

What if tracking has not updated?

If tracking remains unchanged for an extended period or your parcel appears lost, contact us with your order number so we can review the issue.

What if tracking says “Delivered” but I have not received my parcel?

Check the delivery location and available carrier details. If you still cannot locate the parcel, contact us. A delivery scan alone does not automatically prevent us from reviewing your concern.

Returns and Refunds

How long do I have to request a return?

Return eligibility and the applicable return window are described in our Return Policy. Please review that policy before submitting a request.

How do I start a return?

Contact us with your order number, the item you wish to return, and the reason. Wait for return authorization and instructions before shipping the item back.

Who pays for return shipping?

For preference-based returns, customers may be responsible for return shipping costs, as permitted by law. If an item arrives damaged, defective, incorrect, or materially different from its description, contact us for an appropriate resolution.

When will my refund arrive?

Approved refunds are handled according to our Return Policy. Your bank or payment provider may require additional time to post the funds.

Payments and Support

Which payment methods can I use?

Available payment methods should be displayed at checkout. Options may vary according to location and the payment services enabled for the store.

How can I protect my payment information?

Use the checkout provided on the website. Never send your full payment card number, security code, password, or one-time verification code through email or customer support messages.

How do I contact Mavendri?

Email service@mavendri.com or visit our Contact Us page. Include your order number for existing order inquiries.