1. Order Processing

Orders are processed after payment confirmation and order review. Processing time may vary depending on product availability, order verification, weekends, public holidays, and other operational circumstances.

2. Estimated Delivery Time

Estimated transit time depends on the destination, selected shipping method, carrier, and product availability. Review the estimated delivery information shown at checkout or in your order confirmation. Actual delivery may be affected by carrier capacity, severe weather, customs procedures, address issues, or other circumstances outside normal operations.

3. Shipping Charges

Applicable shipping charges should be calculated based on the destination and available shipping method and displayed at checkout before the customer completes the order. Review the final shipping charge before paying.

4. Fulfillment and Shipping Origin

Depending on inventory availability and delivery destination, orders may be fulfilled from the seller's or its partners' facilities. Dispatch locations may vary by item and order. We do not guarantee that every order ships from a local warehouse.

5. Tracking Information

Once an order has shipped, a shipping confirmation email with tracking information should generally be sent to the email address provided at checkout. Tracking updates may take time to appear after the carrier receives the parcel.

6. Address Changes

Please confirm that your shipping address is complete and accurate before ordering. Contact us as soon as possible if a correction is needed. Address changes may not be possible once fulfillment or dispatch has progressed.

7. Delayed or Lost Packages

If tracking has not updated for an extended period or your parcel appears to be lost, contact us with your order number and tracking details. We will review the available information and help determine the next steps.

8. Packages Marked Delivered

If tracking shows “Delivered” but you cannot locate the parcel, check the delivery location and available carrier information. If the issue remains unresolved, contact us. A delivery scan alone does not automatically prevent review of a reasonable concern.

9. Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact us with your order number and relevant photographs. See our Return Policy for information on returns, replacements, and refunds.

10. Customs, Duties, and Taxes

Applicable import duties, taxes, and related charges depend on the destination and local rules. Any charges collected at checkout should be displayed there. Where applicable charges are not collected at checkout, the recipient may be responsible for them under local law.

11. Contact

For shipping questions or delivery assistance, visit our Contact Us page.